1 edition of The service journey found in the catalog.
The service journey
Susan J. Hoekstra
Includes bibliographical references (p. 143-147).
|Statement||Susan J. Hoekstra|
|The Physical Object|
|Pagination||147 p. ;|
|Number of Pages||147|
|LC Control Number||2011284086|
This book arrived unexpectedly, as an answer to an inno-cent prayer I put out while sitting around the luncheon table with some Journey Practitioners at Life Transforma-tion week in Denver in I was sharing some particularly heartwarming healing stories of people I’d met around the world—stories of or-File Size: 1MB. I could’ve written the whole book about journey mapping, but there’s so much more to building a customer-centric business than journey mapping. The culture must first be deliberately designed to put the customer at the heart of the business. And all foundational elements of a CX transformation must be in place to make that happen.
tance of service and engineering specialists to acquaint you with the operation and maintenance of your vehicle. It is supplemented by Warranty Information, and various customer-oriented documents. Please take the time to read these publications carefully. Following the instructions and recommendations in this manual will help assure safe andFile Size: 4MB. (shelved 2 times as epic-journeys) avg rating — 2,, ratings — published
New book details Louisville man's journey from Secret Service to sacred service From Secret Service to Sacred The book is available at Carmichael's Bookstore locations and also online. The Hardcover of the Grateful American: A Journey from Self to Service (B&N Exclusive Edition) by Gary Sinise at Barnes & Noble. FREE Shipping on $35 Due to Brand: Nelson, Thomas, Inc.
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Susan Hoekstra & Associates offers customized customer service consulting, client experience keynote presentations, customer service training, all designed to provide a consistent excellent client experience.
Susan is a customer service expert and the author of The Service Journey. Grateful American: A Journey from Self to Service [Sinise, Gary, Brotherton, Marcus] on *FREE* shipping on qualifying offers. Grateful American: A Journey from Self to Service/5(K).
Shared Services A Manager's Journey. Having freshly arrived from an established shared services center, Dennis was confident he had the know-how to make a difference at Capp, a lumber business that had mushroomed into a large building materials company, selling everything from lumber to cabinets to plumbing by: 3.
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The journey map is a synthetic representation that describes step-by-step how a user interacts with a service. The process is mapped from the user perspective, describing what happens at each stage of the interaction, what touchpoints are involved, what obstacles and barriers they may The service journey book.
The journey map is often integrated an additional. As a voracious and eclectic reader, Ive read dozens of autobiographies, but Gary Sinise hits it out of the ballpark with Grateful American, A Journey From Self To Service. Im a naturally fast read, but I slowed down for this one, to savor each word.
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Scroll to step 6 for a real-life example from one of our product teams! Understand the customer journey from a specific persona's perspective so you can design a better experience.
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