Last edited by Gardazahn
Saturday, August 8, 2020 | History

1 edition of The service journey found in the catalog.

The service journey

Susan J. Hoekstra

The service journey

developing and implementing a service strategy that works for you, your business, department, or organization

by Susan J. Hoekstra

  • 248 Want to read
  • 26 Currently reading

Published by Aventine Press in San Diego, CA .
Written in English

    Subjects:
  • Customer services,
  • Customer loyalty,
  • Customer relations,
  • Consumer satisfaction

  • Edition Notes

    Includes bibliographical references (p. 143-147).

    StatementSusan J. Hoekstra
    The Physical Object
    Pagination147 p. ;
    Number of Pages147
    ID Numbers
    Open LibraryOL25055010M
    ISBN 101593305877
    ISBN 109781593305871
    LC Control Number2011284086
    OCLC/WorldCa412176042

    This book arrived unexpectedly, as an answer to an inno-cent prayer I put out while sitting around the luncheon table with some Journey Practitioners at Life Transforma-tion week in Denver in I was sharing some particularly heartwarming healing stories of people I’d met around the world—stories of or-File Size: 1MB. I could’ve written the whole book about journey mapping, but there’s so much more to building a customer-centric business than journey mapping. The culture must first be deliberately designed to put the customer at the heart of the business. And all foundational elements of a CX transformation must be in place to make that happen.

    tance of service and engineering specialists to acquaint you with the operation and maintenance of your vehicle. It is supplemented by Warranty Information, and various customer-oriented documents. Please take the time to read these publications carefully. Following the instructions and recommendations in this manual will help assure safe andFile Size: 4MB. (shelved 2 times as epic-journeys) avg rating — 2,, ratings — published

    New book details Louisville man's journey from Secret Service to sacred service From Secret Service to Sacred The book is available at Carmichael's Bookstore locations and also online.   The Hardcover of the Grateful American: A Journey from Self to Service (B&N Exclusive Edition) by Gary Sinise at Barnes & Noble. FREE Shipping on $35 Due to Brand: Nelson, Thomas, Inc.


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